Privacy Policy

1. Introduction

Pendulo ("we", "us", "our") operates the website at pendulos.club and the watch repair workshop at 74 Rattanathibet Road, Bang Kraso, Nonthaburi 11000, Thailand. We are committed to handling personal information responsibly and transparently.

This policy explains what personal data we collect, how we use it, how long we keep it, and what rights you have. If you have questions, contact us at [email protected].

This policy applies to personal data collected through our website enquiry form, direct communication (telephone and email), and the service intake process at our workshop.

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, telephone number (where provided)
• Service-related information: description of the watch brought in, service requested, notes agreed during the service process
• Website usage data: pages visited, browser type, approximate location derived from IP address (via analytics cookies, if accepted)
• Communication content: enquiry messages submitted through our contact form or sent directly by email or telephone

We do not collect payment card data directly. We do not collect sensitive personal categories of data.

3. How We Collect Data

• Contact form submissions on our website
• Email correspondence sent to our address
• Telephone calls made to our number
• In-person intake at the workshop
• Cookies and analytics tools (only where consent is given)

4. Legal Basis for Processing

We process personal data on the following grounds under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Contract performance: to carry out the repair service you have requested
• Legitimate interests: to respond to enquiries, manage service records, and improve our operations
• Consent: for optional analytics and marketing cookies (which may be withdrawn at any time)

5. How We Use Your Data

• To respond to enquiries about our services
• To arrange and carry out watch repair services
• To maintain service records for heirloom watches (with written notes returned to the client)
• To contact you about the progress of a service in our workshop
• To understand how our website is used and improve it (only with analytics consent)

We do not use personal data for automated decision-making or profiling. We do not sell personal data to third parties.

6. Data Sharing

We share personal data only in the following limited circumstances:

• Analytics providers: anonymised usage data may be shared with Google Analytics where cookie consent is given
• Legal requirements: where disclosure is required by Thai law or a court order

We do not share personal data with advertising networks or data brokers.

7. Data Retention

• Enquiry data: retained for 12 months from the date of the enquiry, then deleted
• Service records: retained for 3 years from the date of service completion
• Heirloom service notes: returned to the client with the watch; we retain a copy for 5 years
• Analytics data: retained for up to 14 months in aggregate, anonymised form

8. Data Security

We use appropriate technical and organisational measures to protect personal data, including:

• HTTPS encryption on our website
• Access controls on service records
• Physical security at our workshop premises
• Limited access to personal data on a need-to-know basis

In the event of a personal data breach that poses a risk to your rights, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay.

9. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are used only with your consent, which you can manage at any time via our Cookie Policy page.

10. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your data (subject to legal retention requirements)
• Right to restriction: request that we limit how we process your data
• Right to portability: request transfer of your data in a structured format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: for cookie consent, withdraw at any time via the cookie settings page

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external sites (such as Google Maps). We are not responsible for the privacy practices of those sites. We recommend reviewing their policies separately.

12. Children

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from persons under the age of 18. If you believe a minor has submitted personal data to us, please contact us and we will delete it.

13. Policy Updates

We may update this policy when our practices change or when required by law. The updated date at the top of this page indicates the most recent revision. Continued use of our website or services following an update constitutes acceptance of the revised policy.

14. Contact for Data Enquiries