Why Pendulo
What makes the difference
Watch repair is only as good as the honesty behind it. Here's what Pendulo brings to every piece that comes through the door.
Back to HomeAt a glance
Six reasons to bring your watch to us
No surprise costs
Every service has a stated price. You agree to the cost before we begin. Nothing is added without discussion.
Owner approval required
We assess first and share findings before touching the movement. Work only proceeds with your agreement.
Heirloom expertise
We work on watches that have been in families for decades — with patience, proper tools, and preservation as the aim.
Crystal choice matters
We source acrylic, mineral, and sapphire crystals and explain the difference clearly so you choose what suits the watch.
Written service records
Heirloom services come with detailed notes you can pass on. A record of what was done, when, and why.
Rate confirmed before return
Every movement service ends with a timekeeping check. The watch is running correctly before it leaves the bench.
Expertise
Fifteen years inside movements
Watch repair is learned over years, not weeks. The founder of Pendulo has spent fifteen years working specifically on mechanical and quartz movements — studying not just how they function, but how they fail, and what careful intervention looks like at each point.
That experience informs every assessment. We recognise what's normal wear, what indicates a specific problem, and when a movement has been worked on before in ways that affect the current service.
- Mechanical and quartz movement experience
- Calibre-specific tools, not generic substitutes
- Correct lubricants applied to each surface type
- Heirloom movements handled with staged approval
- Prices listed per service — ฿3,900 / ฿6,500 / ฿10,500
- Cost agreed before any work begins
- Additional work discussed and priced separately
- No adjustments made after the fact
Pricing
Costs you know before you leave
Watch repair can be an industry where the bill arrives after the work. We don't operate that way. Each service has a price posted clearly, and that's what you pay.
If inspection reveals that a piece needs work beyond the original service scope — a worn part, a damaged jewel — we'll stop, tell you what we've found, and quote the additional cost. You decide whether to proceed.
Customer care
Plain communication, at every stage
We don't use technical language to obscure what we're doing. When we assess your watch, we explain what we've found in ordinary terms. When we return it, we explain what was done.
If you have questions during the service period, we answer them directly. You can call or message — and you'll speak to someone who knows where your watch is in the process.
- Assessment findings shared before work begins
- Questions answered by someone who knows the job
- Return explained clearly — what was done and why
- No jargon unless you want the technical detail
Comparison
Pendulo vs. the typical approach
Not all repair shops operate the same way. Here's what we do differently.
| Feature | Typical Repair Shops | Pendulo |
|---|---|---|
| Price stated before work starts | ||
| Assessment shared with owner first | ||
| Heirloom preservation service | ||
| Written records returned with watch | ||
| Timekeeping verified before return | Sometimes | |
| Three crystal material options | Rarely |
What sets us apart
Things you won't find everywhere
Staged heirloom service with sign-off
Our Family Heirloom Service works in stages — we stop and share what we've found before any change of character is made. No other step proceeds without your approval. This is uncommon in the repair trade.
Three crystal material options, explained
Most shops fit whatever is available. We stock acrylic, mineral, and sapphire, and we explain the properties of each before you choose. The right crystal depends on the watch, your use, and your preference.
Service notes for future reference
Heirloom service returns include written notes on what was done. These become part of the watch's history — useful for whoever services it next, or whoever inherits it.
Preservation over transformation
We don't push cosmetic work. If a dial has aged in an interesting way, we leave it. If a case has honest marks, we don't polish them out unless asked. The aim is a watch that runs well, not one that looks newly bought.
Track record
Some numbers from the workshop
15+
Years in watch repair
800+
Movements serviced
120+
Heirloom watches returned
3
Services, each fully priced
Put it to the test
See what a careful service looks like
Bring your watch in or get in touch first. We'll look at it and let you know honestly what it needs.
Book a Service