What clients say
These accounts come from clients who used one of our three services. They describe what they brought in, what we found, and how things went.
Back to Home800+
Movements serviced
15+
Years in the trade
4.8
Average rating
120+
Heirloom pieces returned
Client accounts
Somchai K.
Nonthaburi
I brought in a Seiko I've worn for years that had started running about three minutes slow each day. They checked it first, explained the oils had degraded, and quoted the cleaning service before touching it. Came back running properly. Straightforward, no fuss.
June 2025 · Cleaning & Lubrication
Nattaporn P.
Bang Phlat, Bangkok
The crystal on my husband's dress watch had a deep scratch from a door frame — it was embarrassing to look at. Pendulo had the right sapphire size and fitted it the same week. The new crystal seats cleanly and the watch looks presentable again. Would have been a four-star but the wait for the part added a few extra days.
May 2025 · Crystal Replacement
Wanchai A.
Pak Kret, Nonthaburi
My father's Omega hadn't run since the 1990s. I was nervous about handing it over — it's the only thing of his I have. Weerachai examined it carefully, wrote up what he found, and we agreed on each step before anything was done. It runs now, and I have notes on everything they did. That matters a lot to me.
June 2025 · Family Heirloom Service
Pimchanok R.
Lak Si, Bangkok
I wanted a mineral crystal rather than sapphire for my vintage piece — it suits the character better. They had the option available and explained the trade-offs clearly without pushing me either way. The fitting was neat and the price was exactly what was quoted. Happy to recommend.
May 2025 · Crystal Replacement
Thanakorn C.
Mueang, Nonthaburi
Very specific workshop — they work on a limited range of services, which I found reassuring rather than limiting. They knew exactly what the movement needed and didn't try to upsell anything. The timekeeping check at the end was a good touch; I could see the rate before collecting it.
June 2025 · Cleaning & Lubrication
Malee J.
Don Mueang, Bangkok
The heirloom service took about three weeks — longer than I expected, but they kept me informed and asked before ordering a replacement crown. The written notes were a genuine addition; I hadn't realised the watch had been partially serviced at some point in the 1970s, which they found and recorded. Four stars because of the timeline, but the quality was right.
May 2025 · Family Heirloom Service
Case studies
Challenge
A client's everyday Tissot was gaining approximately two minutes per day. The watch had not been serviced in around eight years and was in daily use.
What we did
Full disassembly, cleaning, and fresh lubrication. Assessment revealed worn keyless-work components that were contributing to the rate issue. Quoted additional cost before proceeding.
Outcome
Rate confirmed before collection. Client returned six months later for a crystal replacement — a result of a knock rather than any service issue.
Duration: 7 working days · Cost: ฿3,900 + ฿800 parts
Challenge
A family brought in a pocket watch from the 1940s that had stopped decades earlier. The dial had slight water staining; the owner was anxious about over-restoration.
What we did
Staged assessment with written findings shared first. Movement work approved by the family. Dial retained in original condition at their request. Replacement mainspring sourced and fitted.
Outcome
Returned with full written notes including the mainspring specification. The family has documentation of the movement's current state for whoever services it next.
Duration: 18 working days · Cost: ฿10,500
Challenge
A client's vintage watch had a cracked acrylic crystal from a fall. The watch had sentimental value; the client specifically wanted acrylic, not a sapphire upgrade, to keep the period feel.
What we did
Correct acrylic size sourced to match the original profile. Fitted and sealed. Client was consulted on the slightly domed profile of the replacement versus a flatter option available.
Outcome
Client collected within the week. The slightly domed profile was preferred once seen in person. Watch returned to daily use.
Duration: 4 working days · Cost: ฿6,500
Find us
Phone
+66 2 649 7130Address
74 Rattanathibet Rd, Bang Kraso, Nonthaburi 11000
Hours
Tue–Sat 10–18
Sun 11–16
Mon Closed
Your turn
We look at every piece before quoting. You'll know what it needs, what it costs, and how long it will take — before anything starts.
Contact Pendulo